Privacy Policy

1. Who we are

Instantra (“we”, “us”, or “our”) is the provider of premium laminate flooring installation education. You can reach us at [email protected] or +1 (415) 555-0149.

2. What we collect

• Account information: name, email address, optional phone number
• Learning activity: course progress, saved content (Fallows), and shopping cart
• Technical information: device, browser, IP address, and approximate location
• Cookies and similar technologies for remembering preferences such as theme and understanding interest

3. Why we collect it

• To deliver training courses and provide customer support
• To process purchases and send order confirmations
• To improve curriculum quality and site performance
• To meet tax, legal, and security requirements

4. Legal bases

We process personal data under contract necessity, legitimate interests for service improvement, consent for marketing and non-essential cookies, and legal obligations.

5. Sharing of data

We only share information with trusted service providers (hosting, payments, analytics) who assist in operating the platform. They are contractually required to protect your data and may not use it for their own purposes. We never sell personal information.

6. International transfers

When data crosses borders, we use approved safeguards such as standard contractual clauses to maintain your privacy protections.

7. Data retention

We retain your information while your account is active and for a reasonable period after to meet legal obligations and handle any disputes.

8. Your rights

• Access, correct, delete, or export your personal data
• Object to or limit certain types of processing
• Withdraw consent for optional processing activities
• Contact your local data protection authority with complaints

9. Cookies

Essential cookies enable core functionality. Optional cookies support analytics and preference memory. You may accept or decline them using the cookie banner at any time. Your preference is stored locally in your browser.

10. Security

We employ administrative, technical, and physical measures to safeguard your data. While no online service is perfectly secure, we continuously strengthen our protections.

11. Children’s privacy

Our services are intended for users 16 years and older. If we become aware that data from a child under 16 has been collected without verified parental consent, it will be promptly deleted.

12. Policy updates

We may revise this policy periodically. Updated versions will be posted with a new effective date. Material changes will be communicated via email or on the platform.

13. Contact us

For any privacy-related questions or requests, please email [email protected] or write to Privacy Team, Instantra, San Francisco, CA.